1. What is OrbitAuraLLC.com?
OrbitAuraLLC.com is an online e-commerce website specializing in cycling gear and cycling equipment for customers who enjoy cycling activities.
2. What products do you sell?
We specialize in cycling gear designed for riding activities, outdoor cycling, recreational riding, commuting, cycling training, and everyday cycling needs.
3. Who operates the website?
The website is operated by:
Orbit Aura LLC
Contact Person:
Joshua Wahl
Address:
20 Sailfish Ct
Clayton, NC 27520
4. How can I place an order?
You can place an order by selecting your desired cycling gear, adding the products to your shopping cart, completing checkout, and providing accurate payment and shipping information.
5. What payment methods do you accept?
We accept the following credit cards:
VISA
MasterCard
AMERICAN EXPRESS
DISCOVER
6. How long does order processing take?
Orders are generally processed within 3–5 business days after payment confirmation.
7. How long does delivery take?
Delivery usually takes approximately 7–26 business days after shipment.
Delivery times may vary depending on the destination, shipping carrier, weather, holidays, and other transportation conditions.
8. Can I return my cycling gear?
Yes. Customers may request a return within 30 days after receiving their order if the cycling gear meets our return requirements.
Cycling gear should generally be unused, undamaged, unmodified, and in its original condition.
9. Who pays the return shipping cost?
Customers are responsible for return shipping costs when the return is caused by personal reasons, including change of mind, incorrect purchase, selecting unsuitable cycling gear, or no longer needing the product.
We cover return shipping costs for damaged, defective, or incorrect cycling gear caused by our error.
10. When will I receive my refund?
Approved refunds are generally completed within approximately 3 business days after the returned cycling gear has been received and inspected.
11. What should I do if my cycling gear arrives damaged or defective?
Please contact us as soon as possible with your order number, product information, and photos of the issue so we can review the situation and provide appropriate assistance.
12. What should I check before using cycling gear?
Customers should review the product specifications and applicable instructions before use.
Cycling gear should be properly adjusted when required, and customers should inspect the gear before use.
13. How can I contact customer service?
Email:
joshua@orbitaurallc.com
Phone:
8573554946